Support Services

Your Success is Our Success

At Coastal Business, we’re more than just a supplier—we’re your partner in business. Our dedicated customer service team is here to ensure you have the tools, resources, and support you need to thrive. Whether you need product recommendations, troubleshooting advice, or just a friendly voice to guide you through a challenge, you can count on us to be there.

What You Can Expect from Our Customer Service Team:

• Personalized Support: Every customer is unique, and we tailor our assistance to meet your specific needs. Whether you have a question about a product, need help with an order, or require technical advice, our knowledgeable team is here to provide customized solutions.
• Fast and Reliable Responses: Time is money, and we respect yours. Our team is dedicated to providing quick and efficient responses, so you’re never left waiting. Whether by phone, chat, or email, we’ll get back to you promptly.
• Industry Expertise: With years of experience in the industry, our customer service team is well-versed in everything from printing equipment to substrates and supplies. We don’t just sell products—we provide expert guidance to help you make the right choices for your business.
• Ongoing Support: We don’t just stop at the sale. At Coastal Business, we’re here to support you after your purchase, offering troubleshooting help, product tips, and technical assistance to ensure you get the most out of your investment.
• Friendly, Professional Service: Our team is passionate about helping our customers succeed. We pride ourselves on being approachable, friendly, and professional—making your experience with us as pleasant as it is productive.

Ready to get started? Reach out to our customer service team today and let us help you take your business to the next level.

Expert Technical Support for Sublimation & DTF Printers

At Coastal Business, we understand that reliable equipment is key to your success. Whether you’re running a large-scale production with wide format sublimation printers, working on detailed projects with small format sublimation printers, or producing vibrant designs with DTF printers, having the right technical support can make all the difference. That’s why we offer dedicated, expert technical support services to keep your business running smoothly.

Why Choose Coastal Business for Technical Support?

• Certified Expertise: Our technical support team is comprised of certified professionals who specialize in sublimation and DTF printing technology. From installation and setup to maintenance and troubleshooting, we bring years of industry experience to help you maximize the performance of your equipment.
• Comprehensive Printer Support: Whether you're working with wide format sublimation printers, small format sublimation printers, or DTF printers, our team is equipped to handle your specific needs. We cover everything from optimizing print settings and color management to providing guidance on substrates and inks that will elevate your output quality.
• Remote & On-Site Assistance: Whether you prefer virtual support or need someone on the ground, we’ve got you covered. Our remote support options include phone consultations, live chat, and video troubleshooting to solve your issues quickly. For larger or more complex situations, we can arrange on-site visits for in-depth diagnostics and repairs.
• Step-by-Step Guidance: New to sublimation or DTF printing? Our technical support team will walk you through the entire process—from unboxing and setup to perfecting your first print. We’ll ensure that you are comfortable with your machine’s operation and confident in producing high-quality prints from day one.
• Maintenance & Troubleshooting: Avoid downtime and keep your printers performing at their best. Our technical support service includes regular maintenance tips, cleaning advice, and proactive troubleshooting. If a problem arises, we can diagnose and resolve it quickly to minimize disruptions to your workflow.
• Comprehensive Resources: In addition to one-on-one support, we offer a wealth of resources, including video tutorials, guides, and FAQs that address common issues and best practices for sublimation and DTF printing. These tools help you get the most out of your equipment and avoid potential pitfalls.

Let us handle the tech—so you can focus on growing your business.

Small-Format Sublimation Printer Support Ticket
Includes: Sawgrass SG500, Sawgrass SG1000, Epson F570

Wide-Format Sublimation & DTF Printer Support Ticket
Includes: Epson, Mimaki, Mutoh, DGI, Orca, Crio

Hassle-Free Returns & Shipping Support

At Coastal Business, we’re committed to ensuring that your experience with us is smooth from start to finish, and that includes making returns and resolving shipping issues as simple as possible. We understand that things don’t always go according to plan, but with our dedicated team and streamlined processes, we’re here to make sure your concerns are addressed quickly and efficiently.

Our Return Policy: Easy and Straightforward

We want you to feel confident in every purchase you make with us. If you need to return a product, our return policy is designed to be hassle-free and customer-friendly:

• Flexible Return Window: You have up to 30 days from the date of purchase to return most items for a refund or exchange. We understand that things can change, and we want to give you the time you need to ensure you’re satisfied with your order.
• Simple Return Process: Initiating a return is easy! Just contact our customer service team or visit our website to begin the process. We’ll provide you with detailed instructions and a prepaid return label (in most cases) to make it as convenient as possible.
• Condition Requirements: We accept returns on most unused and unopened products, so you can shop confidently knowing that if something isn’t right, we’ll make it right. Please note that customized items and certain special-order products may be non-returnable, but we’re always happy to work with you to find a solution.
• Refunds & Exchanges: Once we receive your return, we’ll process your refund or exchange quickly, ensuring you get the right product or your money back without delay.

Shipping Issues? We’ve Got You Covered

We know that shipping mishaps can happen, but Coastal Business is here to resolve any issues promptly and professionally. Whether your package is delayed, damaged, or lost, we’ve got your back.

• Fast Resolution of Shipping Problems: If your order arrives damaged, is missing items, or is lost in transit, just let us know, and we’ll jump into action. Our team will quickly assess the issue and work to either replace your item or refund your purchase.
• Tracking & Support: Stay informed every step of the way. We provide detailed tracking information with every shipment, and our customer service team is available to help track down any missing or delayed packages. If you ever feel uncertain about where your order is, we’re just a call or click away to assist you.
• Secure Packaging: We take great care in packaging your order to prevent damage during transit. If something does arrive in less-than-perfect condition, we’ll make sure it’s handled swiftly.

Need help with a return or shipping issue? Contact our support team today, and we’ll take care of the rest!