Privacy and Cookie Policy

Privacy Policy
Effective Date: 05-05-2025


At Coastal Business Supplies, Inc., your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information, including information provided for SMS (text message) communications.

Information We Collect

We may collect personal information, including your name, email address, phone number, mailing address, and payment information when you interact with our website or services.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send marketing and promotional materials (only if you’ve opted in)
  • Send transactional messages, including SMS communications when applicable
  • SMS Consent and Data Use

If you provide your phone number and opt in to SMS communications, we may use this to send important updates. We do not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.

You may receive SMS messages related to:

  • Order updates or shipping confirmations
  • Appointment or service reminders
  • Billing inquiries or customer service follow-ups

Message frequency may vary.
Standard message and data rates may apply based on your mobile carrier plan. Charges may vary if messages are received internationally.

SMS Opt-In and Opt-Out

You can opt-in to receive SMS messages by:

  • Submitting an online form
  • Filling out a paper form
  • Verbally consenting during a customer interaction

To opt out at any time, reply “STOP” to any text message from us. For assistance, reply “HELP” or contact us at [email protected].
 
SMS Terms of Service

These Terms of Service apply specifically to our SMS communication program.

Consent and Use
By providing your mobile number and opting in, you consent to receive text messages from Coastal Business Supplies, Inc. about relevant updates and services. Your number will only be used for the purposes outlined in this policy.

Your number will never be sold or shared for third-party marketing.

Message Types & Frequency

Types of messages may include:

  • Shipping or order notifications
  • Customer service responses
  • Account or billing alerts

You may receive up to 5 messages per week, also depending on your activity.

Costs and Carrier Information

Standard message and data rates may apply. These costs depend on your mobile carrier and service plan.

Support and Contact

If you need help, text “HELP” or visit our:

  • Privacy Policy
  • Terms and Conditions

You may also contact us at:
[[email protected]]
[314-447-2100]

Protecting your private information is our priority. This Statement of Privacy applies to the www.coastalbusiness.com and Coastal Business Supplies Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Coastal Business Supplies Inc. include www.coastalbusiness.com, Coastal Business Supplies Inc, The Coastal Business Supplies website is an ecommerce site. By using the Coastal Business Supplies website, you consent to the data practices described in this statement.

Collection of your Personal Information

Coastal Business Supplies may collect personally identifiable information, such as your name, your email, and address. If you purchase Coastal Business Supplies's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Coastal Business Supplies may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future. Information about your computer hardware and software may be automatically collected by Coastal Business Supplies. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Coastal Business Supplies website. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Coastal Business Supplies public message boards, this information may be collected and used by others. Coastal Business Supplies encourages you to review the privacy statements of websites you choose to link to from Coastal Business Supplies so that you can understand how those websites collect, use and share your information. Coastal Business Supplies is not responsible for the privacy statements or other content on websites outside of the Coastal Business Supplies website.

Use of your Personal Information

Coastal Business Supplies collects and uses your personal information to operate its website(s) and deliver the services you have requested. Coastal Business Supplies may also use your personally identifiable information to inform you of other products or services available from Coastal Business Supplies and its affiliates. Coastal Business Supplies may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Coastal Business Supplies does not sell, rent or lease its customer lists to third parties. Coastal Business Supplies may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Coastal Business Supplies may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Coastal Business Supplies, and they are required to maintain the confidentiality of your information. Coastal Business Supplies may keep track of the websites and pages our users visit within Coastal Business Supplies, in order to determine what Coastal Business Supplies services are the most popular. This data is used to deliver customized content and advertising within Coastal Business Supplies to customers whose behavior indicates that they are interested in a particular subject area. Coastal Business Supplies will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Coastal Business Supplies or the site; (b) protect and defend the rights or property of Coastal Business Supplies; and, (c) act under exigent circumstances to protect the personal safety of users of Coastal Business Supplies, or the public.

Use of Cookies

The Coastal Business Supplies website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Coastal Business Supplies pages, or register with Coastal Business Supplies site or services, a cookie helps Coastal Business Supplies to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Coastal Business Supplies website, the information you previously provided can be retrieved, so you can easily use the Coastal Business Supplies features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Coastal Business Supplies services or websites you visit.

Security of your Personal Information

Coastal Business Supplies secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Coastal Business Supplies does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Coastal Business Supplies by contacting us here:

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
GOOGLE ANALYTICS Stores session id to determine unique users, no personal information is stored.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FORM_KEY Stores form key used by page cache functionality.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wish List.
WISHLIST_CNT The number of items in your Wish List.
 

Changes to this Statement

 
Coastal Business Supplies will occasionally update this Statement of Privacy to reflect company and customer feedback. Coastal Business Supplies encourages you to periodically review this Statement to be informed of how Coastal Business Supplies is protecting your information.
 

Contact Information

 
Coastal Business Supplies welcomes your questions or comments regarding this Statement of Privacy. If you believe that Coastal Business Supplies has not adhered to this Statement, please contact Coastal Business Supplies at:
 
Coastal Business Supplies Inc.
2444 Northline Industrial Dr.
Maryland Heights, Missouri 63043
 
Email Address: [email protected]
Telephone number: 314-447-2100