General Information

Frequently asked questions about leasing, payments, general information, and more.

What are your hours and location?

Headquarters Address

2444 Northline Industrial Drive

Maryland Heights, MO 63043

Warehouse Address 

15720 Westport Commerce Drive

Suite 500

Maryland Heights, MO 63146

Please note: Customer Pickup options have been suspended. We apologize for the inconvenience. 

Phone Support Hours

All hours are in Central Standard Time.

Customer Service          Technical Support          Live Chat
8:00 a.m. - 5:00 p.m      8:00 a.m. - 5:00 p.m        8:00 a.m. - 5:00 p.m

Monday - Friday only    Monday - Friday only      Monday - Friday only  

How can I contact you?

We are available via phone, e-mail and live chat. 

General/Toll-Free:
1-800-562-7760

Local:
314-447-2100

Sales Fax:
314-447-2141
You may send PO's to this fax.

Mail/Email:
Address:
2444 Northline Industrial drive
Maryland Heights, MO 63043

Live Chat:
Available Monday-Friday, 8am-5pm (Central Standard Time)

Email:
[email protected] - for order information, general information, and product support

How do I Reset my Password?

Resetting your password on our website is easy! 

Please note that a Coastal online account is different from a customer account in our main system. A Coastal online account is similar to an online profile, which saves your order history and personal information, and gives you access to unique customer options. You must Sign Up and create an account in order to have a login.

Password Reset from Homepage:

When you first visit our site, you will notice a "My Account" link at the top right side of the homepage. 

Click the link and from there you will be redirected to a login screen for registered customers and for New Customers. We encourage you to proceed with "Forgot Your Password?" at this point if you are an existing customer.

What Types of Payments do you Accept?

The following terms apply for all orders billed and shipped within the US:

• We accept payment by VISA, MasterCard, American Express, and Discover cards, as well as PayPal.
  You may check out with PayPal through our PayPal Express Checkout, when ordering online. 
• We also accept direct wire/bank transfers at the current wire transfer rate. Wire transfers are the only acceptable method of payment for international orders. 
• Net 30 credit terms are available to customers with a minimum 6-month buying history, to those who have been in business for 3+ years, and approval with a credit application and inquiry. Please contact your account manager to discuss the necessary volume and/or to receive our credit application!

What are your International Order Payment Terms?

International orders must be paid by wire transfer/bank transfer. It has become increasingly difficult to support international orders paid by Credit Card. Twenty percent of all international orders received are fraudulent and require manual processing to ensure their validity.

Email us at [email protected] or call us at 800-562-7760 for information if you plan on placing any international orders over $200.00 (total product value). 

Our prices do not include duty, taxes, and tariffs. International customers may be required to pay these fees to the courier, as applicable, upon delivery. We can not be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions. 

All orders can only be processed and shipped to the billing address as verified by the issuing bank. 

Do you Offer Leasing?

Coastal Business Supplies, Inc. is thrilled to be partners with amazing leasing firms to allow you a better chance to get the equipment and supplies you need to be successful! Leasing equipment gives you the opportunity to take on larger jobs, branch out into different areas of the industry and increase your profits – all without having to make a costly, upfront investment.

Please click HERE to begin the process!

Communications Policy 

Privacy Policy
Effective Date: 05-05-2025

At Coastal Business Supplies, Inc., your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information, including information provided for SMS (text message) communications.

Information We Collect

We may collect personal information, including your name, email address, phone number, mailing address, and payment information when you interact with our website or services.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer service and support
• Send marketing and promotional materials (only if you’ve opted in)
• Send transactional messages, including SMS communications when applicable
• SMS Consent and Data Use

If you provide your phone number and opt in to SMS communications, we may use this to send important updates. We do not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.

You may receive SMS messages related to:

• Order updates or shipping confirmations
• Appointment or service reminders
• Billing inquiries or customer service follow-ups

Message frequency may vary.
Standard message and data rates may apply based on your mobile carrier plan. Charges may vary if messages are received internationally.

SMS Opt-In and Opt-Out

You can opt-in to receive SMS messages by:

• Submitting an online form
• Filling out a paper form
• Verbally consenting during a customer interaction

To opt out at any time, reply “STOP” to any text message from us. For assistance, reply “HELP” or contact us at [email protected].
 
SMS Terms of Service

These Terms of Service apply specifically to our SMS communication program.

Consent and Use
By providing your mobile number and opting in, you consent to receive text messages from Coastal Business Supplies, Inc. about relevant updates and services. Your number will only be used for the purposes outlined in this policy.

Your number will never be sold or shared for third-party marketing.

Message Types & Frequency

Types of messages may include:

• Shipping or order notifications
• Customer service responses
• Account or billing alerts

You may receive up to 5 messages per week, also depending on your activity.

Costs and Carrier Information

Standard message and data rates may apply. These costs depend on your mobile carrier and service plan.

Support and Contact

If you need help, text “HELP” or visit our:

• Privacy Policy
• Terms and Conditions

You may also contact us at:
[[email protected]]
[314-447-2100]