General FAQ

Frequently asked questions about leasing, payments, general information, and more.

About Us

  • What are your hours and location?
  • How do I reset my password
  • How can I contact you?

Payments 

  • What types of payments do you accept?
  • What are your international order payment terms?
  • Do you offer leasing? 

What are your hours and location?

Headquarters Address

2444 Northline Industrial Drive

Maryland Heights, MO 63043

Warehouse Address 

5600 Anglum Ct., Suite B
Hazelwood, MO 63042

 

Please note: Customer Pickup options have been suspended. We apologize for the inconvenience. 

 

Phone Support Hours

All hours are in Central Standard Time

Customer Service          Technical Support          Live Chat
8:00 a.m. - 5:00 p.m      8:00 a.m. - 5:00 p.m        8:00 a.m. - 5:00 p.m

Monday - Friday only    Monday - Friday only      Monday - Friday only  


How can I contact you?

We are available via phone, e-mail and live chat. 

General/Toll-Free:
1-800-562-7760

Local:
314-447-2100

Sales Fax:
314-447-2141
You may send PO's to this fax.

Mail/Email:
Address:
2444 Northline Industrial drive
Maryland Heights, MO 63043

Live Chat:
Available Monday-Friday, 8am-5pm (Central Standard Time)

Email:
[email protected] - for order information, general information, and product support


How do I Reset my Password?

Resetting your password on our website is easy! 

Please note that a Coastal online account is different from a customer account in our main system. A Coastal online account is similar to an online profile, which saves your order history and personal information, and gives you access to unique customer options. You must Sign Up and create an account in order to have a login.

Password Reset from Homepage:

When you first visit our site, you will notice a "My Account" link at the top right side of the homepage. 

 

My Account

 

Click the link and from there you will be redirected to a login screen for registered customers and for New Customers. We encourage you to proceed with "Forgot Your Password?" at this point if you are an existing customer.

 

Forgot My Password


What Types of Payments do you Accept?

The following terms apply for all orders billed and shipped within the US:

  • We accept payment by VISA, MasterCard, American Express, and Discover cards, as well as PayPal.
    You may check out with PayPal through our PayPal Express Checkout, when ordering online. 
  • We also accept direct wire/bank transfers at the current wire transfer rate. Wire transfers are the only acceptable method of payment for international orders. 
  • Net 30 credit terms are available to customers with a minimum 6-month buying history, to those who have been in business for 3+ years, and approval with a credit application and inquiry. Please contact your account manager to discuss the necessary volume and/or to receive our credit application!

What are your International Order Payment Terms?

International orders must be paid by wire transfer/bank transfer. It has become increasingly difficult to support international orders paid by Credit Card. Twenty percent of all international orders received are fraudulent and require manual processing to ensure their validity.

Email us at [email protected] or call us at 800-562-7760 for information if you plan on placing any international orders over $200.00 (total product value). 

Our prices do not include duty, taxes, and tariffs. International customers may be required to pay these fees to the courier, as applicable, upon delivery. We can not be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions. 

All orders can only be processed and shipped to the billing address as verified by the issuing bank. 


Do you Offer Leasing?

Coastal Business Supplies, Inc. is thrilled to be partners with amazing leasing firms to allow you a better chance to get the equipment and supplies you need to be successful! Leasing equipment gives you the opportunity to take on larger jobs, branch out into different areas of the industry and increase your profits – all without having to make a costly, upfront investment.

Please click HERE to begin the process!