Perks of Shopping with Coastal

Coastal Essentials

We know there are certain items that are essential for you to fill that next order. To ensure these products are available when you need them, we’ve created the Coastal Essentials program. Products showing this icon represent this program as Coastal’s promise to have these items in stock* and ready to ship when you need them.

With the launch of Coastal Essentials, you may find that some non-Coastal Essential items can no longer be added to a cart if we are temporarily sold out of that product. If you come across one of these non-Coastal Essential products that are sold out, you can opt-in to be notified when the product is back in stock. In addition, you will also find an expected ship date for that item on the same product page.

*98.9% fill rate based on volume and seasonal demand.

Free shipping on orders over $149

With Coastal, you get fast, free shipping on orders over $149!*. Not only that, we ship same day if all items are in stock and ready to ship. This benefit provides customers with a cost efficient, convenient option when shopping for the items they need. Customers don't have to worry about exceeding their budget in order to cover shipping costs, and can confidently place orders knowing the amount they will pay is predictable. 

Additionally, free shipping offers peace of mind that customers won’t be surprised with unexpected fees at checkout. This encourages frequent shoppers to purchase more frequently versus waiting until large orders are placed due to the associated cost of delivery. The availability of free shipping also allows for better budgeting, so customers can more efficiently plan their purchases without worrying about added expenses like shipping rates. 

*Free Shipping applies to qualifying orders. Select items are exempt from free shipping. Free Shipping applies to orders shipped within the contiguous US. See terms for more details. 

Customer Support

We take immense pride in the exceptional customer support we provide to all our clients. We understand that fostering strong relationships with our customers is the key to maintaining our position in the market, which is why we go above and beyond to ensure their utmost satisfaction.

We have a dedicated team of highly skilled customer support specialists who possess in-depth knowledge of our products and services. This ensures that when our customers have questions or face challenges, they receive accurate and efficient troubleshooting assistance. Our support staff undergo comprehensive training and continuous professional development programs to stay updated on industry trends, enabling them to provide unparalleled guidance to our customers.

We have incorporated multiple channels of communication, including email, phone, live chat, and social media, to make it easier for our customers to reach out to us. By accommodating their preferred methods of communication, we are able to demonstrate our commitment to their convenience and satisfaction.

Coastal Support is available Monday - Friday, 8:00am - 5:00pm CST.