Troubleshooting your Silhouette


Is there a driver compatible with my 64-bit Vista Operating System
We do have a driver for 64-bit operating systems.

However, if you are runing the ROBO Master software, please update to our new software Silhouette Studio.

Silhouette Studio will not require you to install a new driver.

PC Users Only: If upon hooking up and powering on your Silhouette you receive a New Hardware Wizard and your computer cannot find a driver, you may either safely chose to ignore the wizard and contiue to use the software without concern, or your may download the necessary drivers from our Support section to satisfy your computer's Plug and Play feature in trying to find a driver for the new hardware device connected. Again, the driver is not needed for proper operation with Silhouette Studio.
Should I be concerned about a Virus/Trojan Warning during Silhouette software installation?
We are aware that some customers receive an anti-virus software warning during installation (which is usually for a "win32/small" trojan). We can, however, guarantee that there are no viruses, trojans, or otherwise malicious files on the Silhouette installation CD or from any versions available to download as offered from our website.

If you are given a warning message or alert that there is a virus during installation, we would suggest either selecting to take any appropriate action as suggested by your virus software (such as placing the files in quarentine), or temporarily disabling your anti-virus software to perform the software installation. If you need to temporarily disable your anti-virus software, you will then want to re-start your anti-virus software after installation has been completed and take any appropriate action as suggested by your anti-virus software.

The files your anti-virus software is flagging are help files and optional plug-in programs which are not integral to the Silhouette's software program. The files being flagged may either be common file names where certain files in our installation process match, or there may be part of the file that your anti-virus software is falsely flagging. Though the file names may match or parts of the file may appear to match, again, we can guarantee that there are no harmful or malicious files on the installation CD, any versions available to download through our site, or in the Silhouette program itself.

You may install the software directly from our website. This version has the files that are being falsely flagged stripped out in order to bypass this issue altogether.

Why are my library images not showing up correctly? They are just generic logo images.
If you are runing the ROBO Master software, please update to our new software Silhouette Studio. This will resolve your concern.
Why do I get an installation error message from Microsoft?
You may see a threatening message from Microsoft during installation that mentions the software is a potential risk or has not passed Windows logo testing. Please note that the software has been tested extensively and will safely work with Windows 2000, Windows XP, Windows Vista, and Windows 7. Please click on the "Continue Anyway" button and proceed with the installation process.
Why do I get the error message "Software is only compatible with Windows 2000/Windows XP/Windows Vista"?
If you have received an error message stating that your system is not compatible with the software, please do the following to check your Operating System version:
1. Go to your desktop and find the “My Computer” icon.
2. Right-click and select “Properties”
3. Verify that the system is listed as Windows 2000, Windows XP, or Windows Vista

Please note that the Silhouette software is not compatible with earlier versions of Windows (such as Windows 98, Windows ME, etc). If you are running an earlier version of Microsoft Windows than Windows 2000, this error message will be displayed.
Why do I get the error message "Windows Installer 3.0 not found"?
If you don't have the MS Windows Installer 3 then it's likely been a while since you have updated your Operating System. Please click here to download the Windows Installer from Microsoft.

There is a "Continue" button that you click on to start the installation. This should enable the .NET framework installation where you had initially encountered your error message.

Why is the Driver not installed? OR Why is the Controller button to cut greyed out?
Please note that we do now have a newer software which will bypass this concern. You may download our new software program Silhouette Studio.

However, if you wish to continue to use ROBO Master at this time, if the controller button is greyed out and the Silhouette is not being recognized, this would either mean that the driver has not been installed.

To check if the driver has been installed, do the following:

1. Close the Silhouette software
2. Unplug the USB cord from the Silhouette (not from the computer)
3. Turn the Silhouette's power off
4. Wait a second, and then turn the power back on.
5. Plug the USB cord back into the Silhouette
6. Often, this will cause a "New Hardware Found" icon to pop up in your system tray. If it did, go through the on-screen prompts to install the driver and then open your Silhouette software again.

You do not need to connect to the Internet if given the option. You may simply select "Not at this time" and continue, and then select to automatically install (which is the recommended option). If given a message that the software has not passed Windows logo testing or that it is not compatible, please select to continue anyway. The software has been tested and should work safely on your computer.

"Graphtec CC330L" (for the Silhouette SD) should now appear once you click the "Output Settings" button and your Controller button should be available.

If that didn't work, you will need to manually install the driver as follows:

For Windows 2000/Windows XP:
Click here for a visual walk-through

1. Close all applications and go to your desktop.
2. Click on the "Start" menu and go to "Printers and Faxes".
3. Click on "Add Printer" and click on "Next" on the first screen.
4. Make sure you select "Local Printer" and that the "Automatically detect." box is unchecked and click on "Next".
5. On the "Use to following Port" option, click on the drop down arrow and go to the bottom to select an available USB option (IMPORTANT: make sure you are not using a USB port that is already in use by another printer device - you can check this by right-clicking on another existing printer in the "Printer" window and going to "Properties" and then selecting the Ports tab to see where an available USB port is)
6. You will now see a list of manufacturers. Don't worry about searching. Just click on "Have Disk". You do not need your original installation disk.
7. When a window pops up, you'll need to select "Browse" and go to C:/Program Files/GRAPHTEC/Graphtec Craft ROBO and select GPCR.INF and click "Open" (it's the only file you should see). If you cannot find this file, you may download it(save to your computer and right-click to unzip) and then perform the steps from above again to find it wherever you had saved it.
8. Once the file is correctly targeted, click on the "OK" button. You should now see a list of options. Select "Graphtec CC330L". Click on "Next".
9. You will be asked if you want keep or replace the existing driver. Select "Keep existing driver" and click on "Next".
10. Keep the default Printer name and select "No" as it asks if you want to use this as the default printer.
11. If you are asked if you want to share the printer, select "Do not share this printer".
12. Finally, do not select to print a test page, click on "Next" and in the final screen click on "Finish".

For Windows Vista:
IMPORTANT:If you are on Windows Vista 64-bit, please click here.

Click here for a visual walk-through for Vista 32-bit systems

1. Download the Vista driverto your computer
2. Locate the downloaded driver ( where you saved it, right-click on it and choose "Extract All"
3. Choose where you want to extract the setup files to (the default location is a good place)
4. Close all applications and go to your desktop.
5. Click on the "Start" menu and go to "Control Panel"
6. Select "Printer" under "Hardware and Sound" (if using Classic View select "Printers")
7. Click on "Add Printer"
8. Select "Local Printer"
9. On the "Use an existing port" option, click on the drop down menu and go to the bottom to select an available USB option (IMPORTANT: make sure you are not using a USB port that is already in use by another printer device - you can check this by right-clicking on another existing printer in the "Printer" window and going to "Properties" and then selecting the Ports tab to see where an available USB port is)
10. On the next screen, click on "Have Disk".
11. When a window pops up, you'll need to browse and go to where you saved the "SilhVistaDriver" folder (note that if you locate where you saved it but cannot open the directory, you have not yet unzipped the "SilhVistaDriver" folder - you will need to right-click and extract the "SilhVistaDriver" folder before being able to continue).
12. Open the "SilhVistaDriver" folder and then open the "WIN2K_VISTA" folder to find and select GPCR.INF. Once selected, click "Open".
13. Now that the file is pointed to the correct location, click on the "OK" button on the "Install From Disc" screen.
14. You should now see a list of possible models to select from. Select "Graphtec CC330L". Click on "Next".
15. You will be asked if you want keep or replace the existing driver. Select "Keep existing driver" and click on "Next".
16. Keep the default Printer name and un-check the option to make this the default printer. You do not want this to be your default printer.
17. Do not share the printer if given the option.
18. Finally, do not select to print a test page. Just click on "Finish".

You should now see a printer called "Graphtec Craft ROBO", though it should not have a check mark next to it. The check mark is reserved for your regular default printer. Now you can open your Silhouette software again, and should see that the cut button is now revealed.

Why isn't my Digital Design Portfolio CD loading correctly?
The error encountered indicates that the registry key from your software version is different from what the Portfolio CD is looking for. This was unfortunately an error within the older ROBO Master software version 5.1.

We do now have a newer software called Silhouette Studio. Once installed you may do the following through the Silhouette Studio program:

1. Insert your CD
2. Cancel any auto-installation from the CD
3. Go to the "File" menu in the Silhouette Studio program
4. Select "Import Portfolio CD"

Your images will then be downloaded into the Silhouette Studio library.

Why won't my Silhouette software install correctly?

We have found that some users are unable to use the auto-install feature of the Silhouette CD. It appears certain software programs that are already loaded on some customers' computers have a rare tendency to hijack the installation process and call up another software program’s utility or recovery program, stop the installation program, or send it into a terminal loop. Rather than installing the program from the CD, we would direct you to download and install the latest software version directly from our website.

If further installation concerns are met, you may opt to install the software in a series of manual steps. In order to run an alternate install of the Silhouette software please perform the following steps, if needed:

1. Install software by using the alternate installation program on the Silhouette software CD. If you do not have the latest CD labeled version 5.01, you may download the full installation CD here.

(If using the downloaded CD from the link above, unzip and open the downloaded files and skip to step e)
a. Insert the Silhouette installation CD into the CD drive.
b. If the Silhouette installation automatically starts, cancel out of the installation.
c. Right-click on your “Start” menu and select “Explore”
d. Select the CD device labeled “Silhouette”
e. Select the “Graphtec Install Files” directory
f. Select and run “MultiSetup”
g. Select “Install Craft ROBO Software”
h. Follow prompts to install the ROBO Master software.

2. Install the online program, which allows you to purchase shapes from the "Purchase Online" function.

a. Download the online program
b. Run the program from your computer and follow prompts to install.

3. Run the library program to be able to access your images. You do not have to save this file. You may run it directly from the link provided.

4. If on a Vista 64-bit system, you will need to install the driver separately.

Cutting Issues:
How do I cut fuzzy vinyl with my Silhouette?
We would recommend the following settings to cut the fuzzy vinyl material:
  • Cap: red
  • Speed: 3 - 5
  • Thickness: 27 - 30

    Results may vary slightly and so we would recommend performing a series of test cuts to ensure your results are favorable. Please note that cutting results are initially a bit more difficult to see in this material type, though the above settings should work well and your material should be properly cut.

    How do I cut vinyl with my Silhouette?
    Vinyl can be cut with or without the cutting mat.
    Cutting with the mat: If the vinyl is less than 8 1/2" in width and cannot be gripped by the rollers, the vinyl must be placed onto a cutting mat prior to cutting. When using the cutting mat, do not use vinyl that is longer than the cutting mat. If the vinyl strip is too long, you will need to cut it down to size in order to fit the length of the mat.

    Cutting without the mat: If the vinyl is at least 8 1/2" in width, OR if you would like to cut vinyl longer than the cutting mat, place the vinyl directly into the Silhouette without using the cutting mat. The Silhouette can cut vinyl in lengths that would exceed the ccutting mat. If using the original Silhouette, use the "Media IN/OUT" knob on the left-hand side of the Silhouette machine to manually advance the vinyl into the Silhouette until the top edge of the vinyl completely covers the black cutting strip, or if using the Silhouette SD, select the “Load Media” option. Next, create a custom document size that corresponds with the size of the vinyl.

    With either method, You will want to use the blue cap and, if using the original Silhouette, place the blade holder so that the fin is at the 3 o'clock position (with the blade's fin pointing to the right). Select the "Silhouette Vinyl" media type. The optimal settings for cutting vinyl should be the following:
  • Cap: Blue
  • Speed: Variable (you may opt to cut at any speed, though some detailed or intricate designs may cut better at slower speeds
  • Thickness: 8 to 14 (results may vary depending on vinyl type)

    You may of course adjust the thickness setting according to the best results of creating a test cut.

    What can I do if my paper or other materials are not sticking well to the mat?
    When using cutting mat, you will first want to ensure the mat's center liner has been removed to expose the sticky surface of your mat. If you have not removed the center liner, this would be the cause of the problem being experienced.
    As papers and cardstock materials do have micro-fibers and may leave paper flecks behind after being adhered to the mat, we would recommend cleaning the mat between uses to ensure there are no fibers or other materials which cause papers or other materials to not be gripped as well. We have had reports from some customers who have mentioned they use a disposable lint roller to clean these fibers or other pieces from their mats between usage. While this will not apply a new adhesive coating to the mat, it should ensure that it is clean.

    In addition to cleaning the mat, it is vital to replace the cutting mat's liner on top of the sticky surface when not in use. If left uncovered while not in use, the mat's adhesive surface may collect dust or other particles.

    In addition to cleaning and covering your mat, we also would recommend using a scrapper (like the flat edge of a credit card) or a brayer tool to press your material onto the cutting mat rather than pressing them onto the mat by hand. This is especially helpful with smaller sizes of material. Doing this and making sure your mat is clean should resolve the common concern of paper or other materials not being held on the mat properly prior to or during the cutting process.

    As a final suggestion, if you are using a small piece of material or a thicker material on the clear cutting mat for the Silhouette SD and the cutting mat is more flexible than the material being cut, you may find that your paper or other material is becoming separated from the mat during the cutting process due to mat's flexibility. As the point of the Silhouette machine where the cut is being performed is a bit higher than your desktop, you may wish to place a book or other surface under the cutting mat in front of the Silhouette to keep the cutting mat on a level field to prevent this separation.

    If the mat has lost its adhesive quality for any reason and is not holding the paper firmly in place depite the tips provided, as the mat is a consumable product and will naturally wear down over time, you may need to simply replace your mat.

    What can I do to clear a job if I'm getting a message that "Craft ROBO is outputting a job"?
    If there is a job locked up in the print que for the Silhouette, you may clear your print que of any pending jobs by doing the following:
    1. Go to your Start menu
    2. Open the Control Panel
    3. Windows 2000/XP: Go to "Printers and Faxes" (depending on your set-up, you may need to go to "Printers and Other Hardware" and then to "Printers and Faxes")
    Windows Vista: Go to "Printers" (depending on your set-up, this may be under "Hardware and Sound")
    4. Locate and double click on the printer icon labeled "Graphtec Craft Robo"
    5. Click on the "Printer" menu at the top of the window and select "Cancel All Documents"
    6. Please also ensure that "Pause printing" is not selected
    We would also make you aware that we do have a newer software (Silhouette Studio) that our company has released which you may use and which will bypass this issue as well.

    Why am I seeing an "RMS Error" when trying to cut from my SD card?
    The "RMS Error" indicates that the image you are attempting to cut on the SD card was saved while the registration mark setting was turned on. While the Silhouette has the ability to perform "Print and Cut" images, this feature can only be used when the Silhouette is connected to a computer. This error will show up even if the image is not a print and cut image. It just indicates that the Registration mark setting was turned on.

    To fix this issue you will need to simply erase the images relaying this error that are currently saved on the SD card and re-save them without the registration marks turned on. When opening a new document you can turn off the registration mark settings by un-checking "Use Registration Marks."

    Why can I make a test cut, but nothing happens when I click on the "Cut" button?
    If this problem is occurring with all designs (such as those from your library), you most likely have another device (such as a printer or scanner) that is directed to use the same port as the Silhouette was assigned, or you have the Silhouette assigned to a non-USB port. You will need to do the following:

    1. Close your Silhouette software
    2. Go to the START menu and go to your “Control Panel” to locate “Printers” (Vista) or "Printers and Faxes" (2000/XP)
    3. Locate the printer labeled “Graphtec Craft Robo”, right-click and select “Properties”
    4. On the Properties window, click on the tab labeled “Ports”
    5. Your Silhouette (labeled here as "Graphtec CC330L" for the Silhouette SD) should be assigned to a USB port. If there is another printer or device listed next to this, you have a printer conflict error where two machines are trying to use the same data stream. Likewise, if you have the Silhouette assigned to a non-USB option (such as an "LPT" port), this would also cause a communication error and the Silhouette would not cut.
    6. You will need to re-assign the Silhouette to another USB port that has no other devices listed in use and click on “Apply”
    You may also want to check and make sure the driver is not paused. To do this, in the same "Printers and Faxes" window:
    1. Locate and right-click on the device labeled “Graphtec CC330L" (Silhouette SD)
    2. If you see an option listed as "Resume Printing", this would indicate your Silhouette is paused. You will simply need to click on this option.

    If you see the option "Pause Printing" this indicates your device is not paused and no action is necessary.

    If this problem is only occurring as you are attempting to cut text, you have most likely turned off the “Outline” function in the Text settings window. Please click on the “Text” button and make sure the “Outline” box (above where the text is typed) is checked. This will resolve your issue. Please note that un-checking "Outline" to make the text filled in is intended to be used if you are attempting to print text to your printer rather than cut it out with the Silhouette.

    If this problem is only experienced with an external image you have imported, then it is likely you have not assigned any cutting information to your image yet and would need to follow the instructions for importing images section.

    However, please also note we now have a new software called Silhouette Studio that you may download and which will bypass any of these issues listed above.

    Why can't I cut all the way through my paper?
    The blade position could be an issue if the blade had been removed recently to change the cap. The blade may not be fully seated in the holder and thus not delivering clean results when cutting. To check this, unlock the blade and while holding the lock lever in place, twist and push the blade down to make sure it is seated all the way down in the holder.
    The second thing you may check would be your media settings. If you are cutting with a depth that is too shallow or the cap is a thinner cap (blue or yellow), you may need to adjust your cutting settings or blade cap according to the type of paper or media you are trying to cut. We would suggest using the "Test Cut" button to ensure your settings are set up correctly for the media type you are using prior to going through the entire cutting process. If the test cut does not work, you most likely need to re-adjust the settings again and try the test cut again. If the test cut works, the actual cut job should work.

    If the test cut works and you find for any reason that there are areas not giving a clean cut, you may also wish to select the “Double Cut” option in the “Silhouette Cut Settings” window (Silhouette Studio software only). Doing this will have the Silhouette cut your image twice, thus ensuring any problem areas are given an extra pass during the cut job.

    Please keep in mind that certain materials may be too thick for the Silhouette. As there are wide variety of materials, we unfortunately cannot list every material type the Silhouette can cut. We can tell you, however, that the Silhouette should a range of materials from vellum to 80 lb cardstock, such as Bazzill cardstock.

    Why can't I get my registration marks to be read correctly by the Silhouette for "Print and Cut" jobs?
    The use of registration marks is only for "print and cut" projects. Please keep in mind that you do not need the registration marks setting on when there are no marks on the paper you are cutting to be read. If you are purposefully attempting to do a "print and cut" job and the Silhouette is unable to read the registration marks, you will first need to update your software to the latest version of the Silhouette Studio program.If the Silhouette is still not finding the registration marks as you are running the latest version of Silhouette Studio, please check the following:

  • Paper is being loaded correctly - Please ensure you are loading your printed paper on the cutting may with the "Load w/Carrier" option. Also, please ensure that you are loading your material and/or mat into the Silhouette with the left edge of your material/mat lined up with the guide mark on the Silhouette (the mark found on the machine in front of the left white roller) so that your material/mat is being gripped evenly between the two white rollers.
  • Paper used is a light color - There may be an issue with reading registration marks that are printed onto select colored materials. The Silhouette may not be able to read the black lines on darker or other select colored materials. This is especially true with green tone colored materials.
  • Registration Marks are clear on printed paper - The optic scanner is only able to read marks that are clearly printed. Your printer may be printing the lines too lightly if your ink or toner cartridge is low, or it is possible that your printing preferences are set to a lower quality. The Silhouette's optic scanner is also unable to read marks that may have been smudged or have bled into the material you have printed on. This has especially been found with certain cardstock materials. A good test if you are using cardstock or some other specialty material would be to re-print your job onto a regular piece of white copy paper and re-try the job. Make sure the Registration marks are readable and that you are attempting to cut in a well lit area so that the optic scanner can accurately find the Registration marks.
  • Registration Marks are centered as paper is loaded into the Silhouette - Sometimes the marks are off-centered as your paper is lined up onto the cutting mat. Please ensure the registration marks are aligned between the white rollers. To do this, begin to load your cutting mat as you would normally do, and then place your paper onto the cutting mat with the registration marks lined up within the white rollers. When lining your paper with the marks lined up within the white rollers, make sure that the right-hand side of the paper is lined up justified against the right-hand side of the cutting mat. It is also vital that the paper is not slanted as it is placed on the mat. It must be straight in order for all registration marks to be properly found.
  • Paper size matches the Document Settings - You will want to ensure that the actual paper size and the page size defined are matching up correctly. If you have made adjustments and need to re-print your job, you will want to make sure that you are not making any further adjustments to the page size settings in the Silhouette software to reformat the paper size.
  • Marks need to be adjusted - We might also suggest doing the following if you continue to experience further problems after following the suggestions above:
    1. Once your document is ready to print, go to the "File" menu
    2. Select "Registration Mark Settings"
    3. Alter the distances to a slightly higher number (such as 1").
    4. Select the maximum thickness for your marks.
    5. Ensure your image is within the newly spaced Registration Marks and re-print your job
    Why do I get the error message "Cannot communicate with the Craft Robo"?
    This error message either indicates that there is no communication between the Silhouette and your computer and has to do with the USB cord, or that you have the wrong model selected in your software.

    We would first direct you to go to the "File" menu in the Silhouette's ROBO Master program and select "Preferences". In the "Preferences" window, please ensure that the correct Silhouette model is selected. You should have "Silhouette-SD" for the Silhouette SD model.

    Check the connectivity. First make sure the Silhouette is turned on by checking that the blue power light is on. If the power is not on, your computer will not be able to communicate with the Silhouette.

    If the power is on and you are receiving this error and have previously been able to use your Silhouette, please attempt to shut down and then restart your computer. This will often resolve the problem.

    If this is unsucessful, we would then direct you to carefully unplug the USB cord and check inside both ends of the cord for any dust, paper, or other obstructions that may have gotten into the mouth of the cord. We would then direct you to plug the USB cord back into the computer and Silhouette and ensure everything is firmly connected.

    If you have ensured that the USB is firmly connected between the Silhouette and your computer and are still receiving this error message, please close the Silhouette software and run the latest software update.

    Why do I get the error message "Craft ROBO Controller Startup Failure"?
    If you are encountering the error message "Craft ROBO Controller Startup failure" as you are attempting to access the Controller to cut your image, please determine which operating system you are running and follow the trouble-shooting suggestions provided.
    Windows 2000/XP
    If your installation disc is lower than version 2.0 and you have not done so already, please run the latest software update.
    If this does not resolve your issue, the Controller may not have been installed properly. We would suggest attempting to re-install the Silhouette software alternately by doing the following:
    1. Insert the Silhouette installation CD into the CD drive.
    2. If the Silhouette installation automatically starts, cancel out of the installation.
    3. Right-click on your “Start” menu and select “Explore”
    4. Select the CD device labeled “Silhouette”
    5. Select the “ROBO Master” directory (Version 2.0 & lower) or the "Graphtec Install Files" directory (Version 5.01 & higher)
    6. Select and run “MultiSetup”
    7. Select “Install Craft ROBO Software”
    8. Follow prompts to install the ROBO Master software.

    Windows Vista/7
    We would first direct you to perform the following steps:
    1. Right-click on the "ROBO Master" icon on your desktop
    2. Select "Properties"
    3. Once the "Properties" window is displayed, select the "Compatibility" tab
    4. Check the "Run this program as an administrator" box
    5. Click on "Apply" and then "OK"

    If this has not been successful, we would direct you to re-install the Silhouette program. You will need to first uninstall the Silhouette program in order to successfully install the Vista-compatible version. If your installation disc is lower than version 2.0, please note the software and driver you will need to re-install the Silhouette program can be found on our website.

    To uninstall, please visit your Control Panel and select the Programs option to uninstall the ROBO Master and Craft ROBO Status Supervisor programs. To fully uninstall the latter, you will need to re-start your computer. At that point, we would direct to attempt to re-install.

    Why does my Silhouette stop before completing my image?
    If the Silhouette temporarily stops during a cut job and the blue light is flashing, the cause of this problem is due to the large data stream being sent to the Silhouette machine (which may be due to the size or intricacy of the image, or combination of cutting settings being used). Please note this has nothing to do with the processing speed or ability of your computer, but rather the Silhouette machine itself. Please also note that the blue light flashing indicates that the Silhouette is on standby and will resume cutting after a few minutes.To prevent the Silhouette from encountering processing issues with jobs that have larger data streams (where there is more intricate detail, images are larger, or thickness settings are very high), we would suggest slowing down the speed to 3 (or lower). Slowing the speed down to 3 will resolve the issue you are experiencing by sending a slower data stream, and your Silhouette should no longer stop in the middle of the job you are looking to perform. You do not have to do this with all images or thickness settings. You will only need to do this for jobs where the Silhouette appears to stop and goes on standby (the blue light flashes) in the middle of your job.
    Why is my paper being ejected prior to cutting?
    You may still have the "Track Enhancing" option enabled. If you have not already done so, once your Controller window is up (where you can select the media type and adjust your speed and thickness settings), we would first suggest that you hide the Operation Guide. To do this, you will need to click on the button in the upper right-hand corner of the Controller window marked "Hide the Operation Guide" as seen below:
    If the button says "Show the Operation Guide", you will know that you have already hidden it. With the Operation Guide hidden, we would then direct you to ensure that the "Adjust Settings" box is checked, and then un-check the box marked "Track Enhancing".
    This is the feature that drags the paper through several times prior to cutting and is causing the paper to eject prior to cutting. It is used to gain a better grip on the paper prior to cutting, but is unnecessary when using the cutting mat.
    Why is the image I'm cutting not aligned properly when cut?
    If your image is not lining up properly, there may be a few reasons this issue occurs.
    1. If using paper or cardstock or another material type that does not have an pre-adhered backing, ensure you have loaded your paper onto your cutting mat according to instruction. This issue may be experienced with materials that do not have their own adhesive backings if you are not using the cutting mat properly or at all.
    2. Ensure the mat's liner has been removed and your paper is being held down on your cutting mat firmly in place. If the mat has lost its adhesive quality for any reason and is not holding the paper firmly in place, this would also be an issue and cause your paper to drift as it is being cut.
    If during the cutting process you notice the paper is drifting due to the rollers slightly pushing the paper, you may wish to trim the edges of your paper off so that the Silhouette's rollers are not touching the paper, but rather just going along the yellow side strips.
    3. Make sure you are lining up the cutting mat with the raised guide mark. If the paper/cutting mat is not lined up correctly with this guide and is not being initially grabbed between the two white rollers, you would experience the issue of your paper drifting as it is being cut and your image would not be aligned properly.
    4. Though less common, the issue could also have to do with the blade itself. To check this, take your blade out of the Silhouette and carefully unscrew the blade cap. As the blade is sharp, we would then direct you to carefully press the tip of the blade lightly onto a firm surface and rotate the body of the blade a full 360 degrees so that you can make sure the blade is able to swivel all the way around.
    It is possible that due to a paper jam or other occurrence, the blade has been getting stuck as it is attempting to swivel so that some images may appear to do well since they give a more generous area to swivel the blade, but other images are not able to have the blade swivel quickly enough or accurately, and so are cutting in the same place or are not lining up. Swiveling the blade around manually should get your blade unstuck and back into working condition.
    5. Finally, though rare, there may be an issue with the way the file was created and the way the cutting information is being received by the Silhouette. You may find success with decreasing the "Thickness" setting down to 20 or below.

  • Troubleshooting your Silhouette