"I just wanted to let you guys know how awesome your business as a whole is! I have been ordering with you guys ever since I started my business and found you online and I have had nothing but great experiences. I've been called minutes after an order if there were any issues and I get my order the next day despite the time I make the order!! The products are great every time and I am referring you to anyone I can. Thank you so much for such great business!!"
-- Amber (Illinois)
"I have done lots of shopping on line for my business, but when I go to Coastal I know that I am going to get great service no matter if it is a dumb question or I blanked up an order. From the girls that answer the phone to guys in tech support you can not ask for anything better. I have had some problems as we all do and they go out of there way to make them right and make you feel like you are there best customer. I do not even go anywhere else for sublimation supplies as there is no reason to with the support and pricing you get it would be dumb to go anywhere else. I do transfers and mugs and all kinds of items and was in the market for a cutter wasn't sure which one so I picked up the phone and got all the help I could want and not once was I asked do you want me to order it no push and that makes it so easy to buy from them they are there to help. Now to the other items I get that Coastal does not handleI wish those stores would go spend a couple of days to learn what customer service is really like. Thank you all you guys and gals you really do make life easier. "
- John (Oregon)
"I wanted to share with you my experience with your customer service and shipping department. They continue to process my orders very efficiently and accurately even near closing time. This specific order was for the Picture Lady on 3/13/2015 at 6:45pm. We travel with our photography business and we leave town on short notice on occasion and I needed supplies at the last minute because I would be unable to receive deliveries on the road. Stacy got the order processed very fast at closing time and the shipping department impressed me once again because they put the ink inside of the case of mugs which fit fine and saved alot of postage. They had included some license plates inside of my last order of mugs. Which worked out perfectly last time as well. Up until recently these items had been boxed separately and required additional postage. Although I enjoy free shipping I wanted to commend your shippers for their combining items because in the end there is no such thing as free shipping. As a business owner I realize free shipping for me has to it work for your company..And to be quite honest that is a major deciding factor in me making Coastal my first call instead of the other guys....Good service being the other! Thank you! "
- George B
"I would just like to let you guys know how MUCH I appreciate the customer service and product from Coastal, after having to deal with several different companies since December, due to the shortage of the black rimmed/handled sublimation mugs at Coastal. Your customer service, packaging, and product far surpass many other companies out there. It has been frustrating having to deal with companies that sell inferior products and lack in the customer service department when I'm so used to Coastal!"
"We have made many purchases of several different products from Coastal Business Supplies over the past year. All of their products have been perfect for what we need. Every single product that we offer from our online business, www.constantlyvariedgear.com, consists of materials from Coastal. They are great quality. One of our favorite things about Coastal is their live chat option. On several occasions we have used it to ask questions and their knowledgeable staff has always been very informative and helpful. Their shipping is always fast and on time. We love that they offer Fedex shipping so we can receive our package on Saturdays too! We would highly recommend any growing business to trust in Coastal and all they have to offer."
"I just wanted to say Thank you for your super fast shipping, good prices and great product. Thank you for using PayPal as it is becoming the choice for online payments.. Thank you for the prompt notifications. Thank you Thank you Thank you."
"I just wanted to say that your customer service is exceptional and whatever you guys are doing please keep it up. You have made a lifelong customer on your service alone. Thanks and take care."
"The service is great from Coastal. Have been using the company for sublimation supplies, super fast shipping and great customer service. Stumbled onto their website and have been ordering since the pricing is very competitive and the shipping rates are the most reasonable I've found."
"I'm very happy with Coastal Business Supplies. You used to be my back-up plan for when your competitor was out of stock, but now it’s the opposite. I love the customer service I get and I love the free shipping over $149. It saves me over $200 a month compared to when I was buying from your competitor."
"I just wanted to say thank you for all your help. It has been a very long time since I dealt with anyone from a supplier who was willing enough to answer all my questions and make us feel happy with our purchase. You definitely made everything go smoothly and without issue. Especially for helping up get the printer right away!"
"I've never received a package soooo fast. You guys are great! I can tell my products were packed with care. You've got my business. Thank you Coastal!! "
"I placed an order late this afternoon. And you have already shipped it. I am so impressed with your company! (I placed an order on Monday as well but it was early in the day - same day shipping on that one, too, but I was very impressed when I logged into my email just now to see that you had already shipped this order. THAT is customer service!) And yes, I've already received the order from Monday - it came yesterday. I really appreciate it!"
"Been purchasing items from your business for awhile! You have a lot of great items that are not over priced. I'm a novice and have purchased multiple sublimation blanks from your company... I'm in!"
"Thanks for sending my order so quickly. It arrived in good shape and the heat press looks great. I'm impressed Coastal Business Supplies and will order from you again."
"I placed an order at 5:15 last night and it's already here!! You guys are the best. Customer for life."
"Recently we order a small order of reflective heat transfer to test out your product. Although we have not tested it yet, we did receive it faster than we ever expected!! Using you as a vendor just got a lot more attractive!"
"Oh my gosh! I have been meaning to email or call or something to PRAISE AND RAVE about you guys! I placed my order after 7:00 p.m. one evening last week - and it was delivered to me before 4:00 p.m. THE FOLLOWING DAY!!! Holy cow, that NEVER happens!! I had it delivered to me at work just so I would know that someone was here to accept it and when it came, I went through the office and told everyone how amazed I was!! Everything was there and I have already used the red vinyl to make a shirt for my fiance!!!!! I LOVE, LOVE, LOVE you guys, the customer service and the products. I will definitely be ordering from you again!!! Thank you soooooo much!!"
"Consistently excellent service! Anytime I call with a special request they handle it with a smile, and in the rare instance something goes wrong with an order, they fix it quickly and at their cost. I’ve been using Coastal for 7 years and I recommend them highly."
"Wow you people have it all figured out! I am not a large customer but you make me feel like I am your best customer no matter how small many of my orders are. Thank You Thank you Thank You!!!!"
"Just wanted to say thanks. My order arrived today. I couldn’t believe it. I have trouble getting shipments in under two weeks from most national suppliers in Australia and yours only took 8 days. If the shipping wasn’t so prohibitive from USA to Australia I’d use you as my only supplier. Rest assured, I will be ordering more of those items that we can’t or don’t see in Oz from you."
"I am proud customer of Coastal Business. This letter is in reference to the excellent customer service that Maradith Schwandner has provided to my company. Maradith is such a professional Service Specialist and I am very appreciative of the generosity that she has shown and I wanted to acknowledge the job well done!! Continue the excellent work!!!"
"Thank you so much for your call, I appreciate so much the fact, that you are in charge of your customers satisfaction that much. Yes, I did receive everything as I expected it to be, and thank you again on that."
"Just wanted to thank you for your wonderful service. I ordered products from you nearly a week ago and received them here in Australia today. I was very excited to get them. Its nice to deal with a company that looks after their customers."
"To whom it may concern My name is Krishna ( kris) ramsammy, I bought a few item from your company. I just wanted to take the Time to let you know how please I'm with your product. Epically how fast I receive my order. I will continue to buy all my supply from costal business . You guys are the best and I will continue being a faithful costumer . Thank you for taking the time to read this!"
"I wanted to let you know that I am extremely happy with the products and the support I have gotten from Coastal. I am entirely new to heat transfer, and originally ordered a transfer sheet because it looked like it would do the job and looked easier to use. After struggling with the (new) heat press & the transfers with no luck, I called for help. I talked with an understanding and knowledgeable gal (didn’t get her name) who decided I needed to use a different transfer sheet. She instructed me on returning the balance of what I hadn’t used & sent me the new ones. The difference was like night & day! Now the transfers are transferring like they should, and everything is coming out great. I just got notification from Bookkeeping today that Coastal credited us back the entire cost of our 1st package of transfers – even though 10 of them had been used. You’ve got a fan!"
"I ordered from you guys back in february, and I never got the time to say thank you, and that my transfers turned out great. Hopefully I will need more vinyl soon! Thanks again"
"This order looks good. I love the way the keychains turned out. Can't wait to try the iphone covers. I am very pleased with your company and the personal contact. Thanks for being so prompt with your response. You have been very helpful. We are just getting started with our business on sublimation and so far we are very impressed."
"Regarding order 87231: this was my first order with you. I purchased a couple of items that were on special, the prices were great, absolutely great. Then to my surprise, I find out that because my order was over $100, shipping was free. Shipping has been eating my profits alive. Incredible. As if that were not enough, I get my order within two days. Please keep in mind, I don't just hand out compliments, but you folks are nothing short of awesome, and I mean it. THANK YOU"
"I have to say...your service in 2nd to none....I have bought from the other big names but you guys win hands down I just bought a George Knight dk20s from you guys and was shipped the same day.. I can't tell you how pleased I am with the service and speed that is shown with all my orders I don't order alot at 1 time but im treated like I am your #1 customer...... thanks to all at coastal...My 1 stop shop for sublimation"
"Hello, I ordered a 25 pack of red grid inkjet heat transfer paper on March 12th and received it today March 17. This is the first time I have placed an order with your company and have to say that I am very impressed. Shipping was fast and the product was exceptional. I have been searching for a heat transfer paper that didn't leave a shiny finish and was professional looking even without using professional equipment. I was extremely pleased with the results. I will be purchasing all my heat transfer paper from you. Thanks!"
"Hi, I ordered the 11-rg50 [Red Grid InkJet Heat Transfer Paper] a few days ago, was pleasantly surprised at how quickly it came. I ran a sample the same day and was quite impressed with the results. I will be doing business with you again."
- Jeff H
"Hello, we placed our very first order two days ago after watching your site for several months and doing a lot of comparison shopping. We have been screen printing for a few years, and are getting into sublimation and vinyl. I can't tell you how surprised we were when we received our product the NEXT day! Everything was packed carefully and we were very pleased with not only your prices, but that you offer free shipping. I just wanted to say thank you and tell you about our great experience. We look foward to doing more business with you!"
- P. Anderson (Illinois)
"I just wanted to write a brief note to tell you about how great of an empoyee you have in Jessica Essary. We just started in the t-shirt business within the last month and purchased all our equipment and supplies from Coastal. From the very first phone call Jessica was a HUGE help getting our business going. She helped us every step of the way. Because of her superior business ethics we will make Coastal our first choice for all our supplies and future purchases. Bottom line Jessica is a pleasure to do business with."
- A. Warner (New Jersey)
"Your prices are great, service is superb, and how many businesses give so generously to charities EVERY time you buy. I look forward to receiving my Geo Knight clam shell press and to always being able to have excellent contact with you."
- D. Manley (Abington, MA)
"Great service, What makes great companies are the people in it. Thank you for your assistance. America needs more companies like yours."
- R. Soto (Tampa, FL)
"I am one-person consulting shop, so much of what you carry I do not need, and I don't spend very much overall. However, I am very impressed with Coastal, happy to have my presentation folders (had a devil of a time finding them & already let a colleague know that I found them at Coastal), and will certainly look at your products should I have any future needs. In particular, availability was the deciding factor in my purchase, but I also loved the commitment to charity evident at the site. This excellent customer service on top of that clinches the deal."
- L. Fitton (Chalfont, PA)
This section of our website is dedicated solely to expressing our customers thoughts about our products and services. We would love to hear YOUR comments. Please write us at: [email protected]
The Coastal Team